14-day postage paid returns

Product- Shipping & Return

Shipping & Returns Policy

Returns Policy

You may return most new, unopened, and unworn items within 30 days of delivery for a full refund. We will also cover the return shipping costs if the return is a result of our error (e.g., you received an incorrect size, wrong item, or defective garment).

Refund Processing Time:
You should expect to receive your refund within 2 to 4 weeks of handing your package over to the return carrier. In many cases, refunds are processed much faster. This timeframe includes:

  • Transit time for us to receive your return from the shipper (5 to 10 business days).
  • Time required for our quality team to inspect and process your return once received (3 to 5 business days).
  • Time required for your financial institution/bank to process our refund request (5 to 10 business days).

How to Initiate a Return:
If you need to return an item, simply log into your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. Alternatively, you can directly contact our support team at support@astricos.com with your order number. We will notify you via email once your return has been received and processed.


Shipping Policy

We offer worldwide shipping to virtually any destination across the globe. Please note that certain regulatory or logistical restrictions may apply to specific international destinations.

Delivery Estimates:
When you place an order, estimated shipping and delivery dates will be calculated based on item availability and your selected courier service (e.g., Standard Express, DHL, FedEx). Real-time shipping date estimates will be displayed during checkout.

Weight-Based Rates:
Shipping fees for many items are weight-based. Product weights can be found on their respective product detail pages. In accordance with carrier guidelines, all package weights will be rounded up to the next full pound.


Need Help with Your Order?

If you have any questions regarding shipping timelines, order tracking, or return requests, please get in touch with us:

Operating Company: NOMAVOX (HONG KONG) ROMANTIC JOURNEY LIMITED

Customer Service Email: support@astricos.com

Phone Number: +852-9486-4600

Business Address: Room 55, 7/F, Wing Tai Centre, No. 12 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+08:00)


Last Updated: July 2026
"Astricos: Dedicated to Uncompromised Quality and Customer Satisfaction."
Astricos Team | www.astricos.com

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